Refund policy

Withdrawal and returns
In accordance with the legal provisions in force, the non-professional buyer has the right to withdraw from the purchase without any penalty and specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products, by email to the addresses info@myaquabottle.com. There is no withdrawal by the professional buyer or in relation to customized products if made after confirmation of the purchase. The seller will make the reimbursement using the same payment method chosen by the buyer during the purchase. Shipping costs to be borne by the buyer. It is possible to ask for the return / replacement of the purchased product in case of defects of the item, by email  and within 14 days from the conclusion of the delivery. The return must be carefully packaged by the buyer and delivered to the courier sent to the home by Bistrot s.r.l. to collect the package.